Ordered In Error
If goods have been ordered in error or are not as expected; Please contact our Customer Services Department on 01480 404200 to request a returns authorisation number.
Ordered In Error Or Are Unsuitable
If goods have been ordered in error or are unsuitable, The Buyer must pay for the return postage.
The relevent reference number must be quoted on accompanying documentation. Goods must be returned within 14 days of reciept, unused, in perfect condition and sent back in its original packaging.
The Buyer will only be entitled to a refund on the item purchased and not the original postage paid. This process can take between 7-10 days to complete and for a refund to be issued.
Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is reccommended that a reicept of posting is obtained and it is The Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.
Faulty Goods
Any faulty items which are still under the manufacturers warranty must be reported and sent back for inspection, once the goods are recieved back we will determine whether the item(s) can be repaired, if this is not the case then a replacement will be issued. If we are unable to either repair or replace the item(s) then a full or partial refund will be issued. This process can take between 10-14 days, there are exceptions to this policy due to hygiene reasons - see exclusions.
Warranty
Our warranties run from the initial date of purchase, if we have made the desicion to replace a product that is still under warranty, then this does not mean that you recieve a new warranty when you recieve a replacement. In essence the contract that you make at the time of sale, which includes the warranty, is formed at the time when you paid the money. Issuing a replacement is something that occurs under the original agreement and it does not mean that you recieve a new warranty. Therefore it is important to be aware that your original warranty will expire on the original purchase, rather than the clock being reset on the warranty at the time when your item is replaced.
Refunds & Stocking Fees
Refunds on large/heavy items will be subject to a minimum 10% handling charge.
Items recieved with broken seals will incur a 10% handling fee and those without original packaging will be subject to a 25% re-stocking fee.
Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.
Hygiene Restrictions
Due to strict hygiene regulations, The Seller cannot accept returns of items such as tweezers and electrolysis needles which have been used (This list is not exhaustive). Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statuatory Rights are not affected.
Shortages & Damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of reciept of goods.
