Delivery Charge
£4.95 plus VAt is the standard delivery charge for most parts of mainland UK. the Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. this excludes any large or heavy items. Orders placed online over £75, excluding VAt, to most parts of mainland UK qualify for free delivery. Free delivery over £75 does not apply to orders where a promotional discount has been applied. Additional re-delivery fees incurred as a result of the Buyer not being available to receive their order, need to be paid before goods can be re-delivered.
Delivery
the Seller’s policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. times quoted are in good faith, but shall not be binding. the Seller can accept no responsibility for transport delays causing late delivery. Some furniture orders may take up to 2-6 weeks for delivery.
Extra handling charge may be incurred for re-despatched parcels. Additional re-delivery fees incurred as a result of the Buyer not being available to receive their order, need to be paid before goods can be re-delivered. House Of Famuir is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request. If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.
Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. We are unable to change your delivery address on orders paid by PayPal. If you wish to make amendments to your delivery once an order has been made, please speak to a member of our Customer Service team.
Next Day Delivery
If orders are received, fully completed and payment taken before 2pm GMt between Monday to thursday, we aim to deliver them the next working day. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. the Seller can accept no responsibility for transport delays causing late delivery.
Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. Next day delivery is only available to mainland UK. Some areas of the UK cannot receive Next Day Delivery - contact Customer Services for more information. Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.
Large & Heavy Items
For large and/or heavy items on order you are advised to have assistance on hand as our couriers will only deliver kerbside and will not enter premises or deliver up or down stairs.
Overseas Orders
Please note, that all electrical items are supplied with a UK 3 pin plug as standard. We welcome orders from around the world. Carriage charges will vary depending on destination and weight of parcel. For more information on placing an order for overseas delivery, please contact Customer Services on +44 1480 404200 Delivery of overseas orders may be affected due to political confl icts, such as war, civil unrest, martial law etc
Customs For Overseas Orders
When ordering goods from House Of Famuir Limited for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specifi ed destination. Any additional charges for Customs clearance must be paid by you; House Of Famuir Limited has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.
If you refuse to pay the charges levied by customs and excise and the goods are returned to us then you will be liable for the return shipment fees and these will be deducted from any refund due..
Cancellations
Prior to despatch, non standard items such as furniture/special order items, cannot be cancelled. Cancellation after despatch cannot be accepted.
Courier
The buyer accepts the use of the seller’s nominated courier and the courier’s terms and conditions. Disputes arising from delivery will be settled between the buyer and courier.
