Terms of service
HOF Beauty Limited - Terms & Conditions of Sale (Trade Customers Only)
Effective Date: 27/08/2026
Definitions
In these terms and conditions ´The Seller´ means HOF Beauty Ltd, a trading name of House of Famuir Limited and ´The Buyer´ means the purchaser of goods from ´The Seller´ under these terms and conditions.
Trade Only
HOF Beauty Limited operates exclusively as a wholesaler, it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade. By placing an order with HOF Beauty Limited you are confirming that you are not a Consumer for the purposes of the Consumer Credit legislation and for the Purposes of Sale of Goods legislation and that you are in business and purchasing the goods for the purpose of that business and not for personal use. All products sold on this website are intended for those suitably qualified in the beauty or aesthetics trade and are for sale on a trade only basis, products on this website cannot be sold on marketplaces such as Ebay or Amazon. Customers should be qualified to the required level to use the products sold on this website. By purchasing any such product, the Buyer confirms that they have read and understood the applicable product notice and meet any stated minimum qualification requirement before purchase and use. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.
Prices
Prices and special offers are correct at the time of goods being displayed on the website or a quotation provided but are subject to alteration without prior notice. Prices are exclusive of VAT at the ruling rates and delivery costs. VAT is not charged on educational books. It is possible that some of the products in our catalogue may be mis-priced.
We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
Delivery charges outside mainland UK will be verified when processing your order. If we have made a mistake and the delivery charge is higher than the price quoted on the website, we may contact you before shipping to request whether you want to continue with your purchase at the correct delivery charge or cancel your order.
VAT Free Discounts & Special Offers
All offers and promotional free items are subject to availability.
HOF Beauty Ltd. reserve the rights to withdraw these offers at any time without prior notice.
Further discounts cannot be applied to any items that are already discounted or feature was/now pricing.
Promotional discount codes cannot be used against the following products:
- REM
- Carlton
- Silhouette
- Lemi
- Apilus
- Selected Product Bundles
Discount Codes:
Orders must be over the qualifying amount, excluding VAT and delivery to qualify. Discount codes cannot be used in conjunction with any other offer or promotion.
VAT Free Explained:
For all VAT Free offers, prices have been reduced in the promotion with a discount which is equal to VAT Free (17%). Therefore, it is equivalent to not having to pay the VAT. VAT is still applied to the order at the current rate of 20%.
For example, if you order an item costing £10 ex VAT. The total you would normally pay is £12 inc VAT. When we are running a VAT FREE promotion, we reduce the price of the item by 17% to £8.33. Therefore, when we add on the VAT, the total you pay is £10 which would be the original price ex VAT.
Gift vouchers have no cash value and are non-transferable. They cannot be exchanged, sold, or refunded for cash or credit.
Delivery
Details of our delivery services, charges and timescales are set out in the sections below.
Delivery Charges
UK Mainland Delivery:
The standard delivery charge is £4.95 plus VAT for delivery to mainland UK.
Orders placed online with a value of over £75 excluding VAT qualify for free standard delivery to UK mainland delivery addresses.
Standard delivery is 2–3 working day service.
Pallet delivery for large or heavy items is a 3-5 day service.
Orders with a value of £75 or less excluding VAT will be charged the applicable standard delivery charge. Additional charges may apply where delivery requirements fall outside the standard delivery service.
Northern Ireland, Islands, Highlands and Other Areas:
For deliveries to Northern Ireland, the Channel Islands, offshore islands, the Highlands and Scottish Islands, the standard delivery charge is:
- £15 plus VAT for orders under £150 excluding VAT.
- Free standard delivery for orders over £150 excluding VAT.
Free delivery for orders over £150 does not apply to large or heavy items requiring additional or specialist delivery arrangements beyond the standard 2–3 working day service.
Where additional carriage charges apply, these will be quoted and confirmed before dispatch. We will contact you with the applicable carriage charge and give you the option to accept and proceed with the order or decline the additional charge and cancel the order.
Standard Delivery
Standard delivery is normally provided using a 2–3 working day service.
For UK mainland delivery addresses, orders over £75 excluding VAT qualify for free delivery, including standard pallet delivery for large or heavy items (pallet deliveries are 3-5 days).
For orders of £75 or less excluding VAT, the applicable standard delivery charge will be applied.
Delivery times are estimates and are not guaranteed. Delivery may be affected by stock availability, transport delays, bank holidays or circumstances outside the Seller's reasonable control.
Next Working Day Delivery
Next working day delivery is available at a charge of £6.95 plus VAT.
Where an order is received, fully completed and payment has been taken before 2pm GMT, Monday to Thursday, we will aim to deliver the order on the next working day.
Next working day delivery:
- Is available to most parts of mainland UK only.
- Applies only to items that are in stock.
- Does not apply to items sent directly from a supplier.
- Does not apply to large or heavy items requiring pallet delivery.
- May not be available to certain UK postcodes.
Please contact Customer Services if you require confirmation that next working day delivery is available to your address.
Delivery times are estimates and are not guaranteed. Delivery may be affected by stock availability, transport delays, bank holidays or circumstances outside the Seller's reasonable control. The Seller accepts no responsibility for delays caused by the carrier or circumstances beyond its reasonable control.
Orders placed for next working day delivery immediately before a bank holiday will normally be delivered on the next working day. However, next working day delivery cannot be guaranteed following a bank holiday or bank holiday weekend.
Delivery Times and Delays
The Seller will make reasonable efforts to dispatch goods within the delivery timeframe stated at the time of order. Any delivery times provided are given in good faith and are estimates only and do not constitute a binding delivery commitment, unless expressly agreed otherwise in writing.
Some furniture and equipment orders may take 6–8 weeks to deliver. Special-order items may take up to 14 weeks or longer where advised at the time of order.
The Seller accepts no responsibility for delays caused by carriers, suppliers or events outside its reasonable control.
Additional handling or delivery charges may apply where a parcel needs to be re-dispatched or delivered again due to circumstances outside the Seller's control.
Safe Place Deliveries
Where you have requested or authorised your order to be left in a designated safe place, the Seller is not responsible for any loss, theft or damage to the parcel or its contents after delivery has been made to that location.
By requesting delivery to a safe place, you accept responsibility for the parcel once it has been left at the designated location.
Changes to Delivery Addresses
For security and fraud-prevention purposes, delivery addresses cannot be changed by the customer after payment has been taken.
If you need to amend your delivery address after placing an order, please contact Customer Services. We will confirm whether the change is possible.
For orders paid for using PayPal, we are unable to change the delivery address after the order has been placed.
Large and Heavy Items
For the purposes of these delivery terms, large and heavy items are items that require delivery by pallet using a 3-5 working day service.
These items include, but are not limited to:
- Beauty beds
- Pedicure chairs
- Nail desks
- Other large or heavy furniture and equipment
This list is not exhaustive. If an item requires pallet delivery, this will be confirmed at the time of order.
For UK mainland delivery addresses, pallet delivery is free for orders over £75 excluding VAT, provided the order can be delivered using the standard 3-5 working day pallet service.
For orders of £75 or less excluding VAT, the applicable pallet delivery charge will be confirmed before dispatch.
For deliveries outside mainland UK, including Northern Ireland, the Channel Islands, offshore islands, the Highlands and Scottish Islands, additional carriage charges will apply depending on the item and delivery location.
Where additional carriage charges apply, these will be quoted and confirmed before dispatch. We will contact you with the applicable carriage charge and give you the option to accept the charge and proceed with the order or decline the additional charge.
Delivery Signatures
Where a delivery requires a signature, customers should ensure that someone is available to receive the goods.
If you request that goods are left in a designated safe place and no signature is obtained, the Seller will not be liable for any subsequent loss or damage once the goods have been delivered to that location.
Competitions
- In the event of multiple correct entries, the winner will be determined by a draw.
- The source of the answer will be stated after the draw.
- The decision of HOF Beauty Ltd. is final.
- HOF Beauty Ltd. reserve the right to substitute elements of the prize depending on availability.
- Competitions are entirely free to enter. No purchase is necessary.
- Competitions are not open to anyone connected with the competition.
- All closing dates and times are based on the current UK local time.
- The winner will be selected at random from all entries.
- The winner will be informed via email or social media direct message if applicable. They must respond within 7 days to prevent the prize being offered to an alternative winner.
- No cash alternatives to the prize can be offered.
- Competitions are only open to residents of mainland UK.
- All entrants must be in the trade.
- Entries made through private Instagram profiles cannot be counted due to privacy restrictions.
Your Online Account
If you use this website, you will be responsible for maintaining the confidentiality of your account and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. If you believe that your password has become known to anyone else, you must inform us immediately.
HOF Beauty Limited reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order, you will not be charged.
Payment
Payment is due in full prior to dispatch of goods, if a credit arrangement is not agreed beforehand. Where a credit agreement is in place payment is due 30 days from the date of invoice.
Overdue Accounts
Credit accounts are subject to 30-day payment terms from the date of invoice. The Seller reserves the right to charge interest on any overdue account, at a rate permitted by applicable law. Title to all goods shall remain with the Seller until payment has been received in full. In the event of persistent or significant non-payment, the Seller reserves the right to refer outstanding debts to a third-party debt recovery agency, with any reasonable recovery costs being chargeable to the customer where legally permitted.
Paypal
In cooperation with PayPal, we offer you the following payment options.
- Pay later in 30 days
- Pay in 3 instalments
Further information and PayPal's user terms can be found here.
Online Orders
When you place an order to purchase an item from HOF Beauty Limited, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we despatch the product to you. Any products on the same order which are not dispatched, do not form part of that contract.
All colours are as accurate as they can be when displayed on a computer monitor or mobile device. We recommend requesting colour swatches on furniture items where available. Returns due to incorrect colours ordered cannot be accepted.
Returns, Claims and Faulty Goods
The following sections set out how to request a return or claim, the conditions that apply to different types of return, and how refunds and warranties are handled.
Requesting a Return or Claim
If the Buyer wishes to return goods or make a claim in relation to an order, they must complete the Seller's Returns/Claims Form.
A member of our Customer Services team will contact the Buyer within 2 working days to issue a Returns Number and obtain any further information required.
Goods must not be returned until a Returns Number has been issued.
The Buyer's Order Reference Number and Returns Number must be clearly marked on the paperwork accompanying the returned goods. Goods returned without a valid Returns Number may not be processed.
Returned goods should be securely packaged and sent using a tracked or recorded delivery service. The Buyer is responsible for ensuring that returned goods are adequately insured during transit. The Seller will not be responsible for loss or damage occurring while goods are being returned to the Seller, except where such responsibility cannot legally be excluded.
Returns address:
HOF Beauty
Unit 3-5, College Farm
Duloe
Cambridgeshire
PE19 5HQ
Unwanted, Unsuitable or Incorrectly Ordered Goods
The Seller may accept returns of goods that are no longer required, unsuitable or have been ordered in error, subject to the following conditions.
Goods must be returned within 14 days of delivery and must be:
- unused;
- in perfect and resalable condition;
- complete; and in their original, undamaged packaging.
The return of unwanted or unsuitable goods is a contractual return facility offered by the Seller and is not a statutory right to cancel.
Goods returned that do not meet these requirements may, at the Seller's discretion:
- be refused and returned to the Buyer at the Buyer's cost; or
- be accepted subject to an appropriate restocking or handling charge.
The original delivery charge is non-refundable for unwanted or unsuitable goods.
Refunds will normally be processed within 7–10 working days following receipt and inspection of the returned goods.
Hygiene-Restricted Goods
Due to health, safety and hygiene requirements, the Seller cannot normally accept returns of the following products where the packaging or protective seal has been opened:
- Tweezers;
- Epilation probes and needles;
- Cuticle nippers;
- Nail clippers; and
- Nail files.
This list is not exhaustive.
This restriction does not apply where the goods are faulty, damaged, incorrectly supplied or where the Seller is otherwise legally required to accept the return.
Damaged, Incorrect or Missing Goods
The Buyer must inspect goods as soon as reasonably practicable following delivery.
Where goods are received damaged, incorrectly supplied or items listed on the delivery documentation are missing, the Buyer must notify the Seller within 48 hours of delivery.
The Buyer should provide photographs and/or video evidence where goods have been received damaged, where requested by the Seller.
The Seller will investigate the claim and advise the Buyer of the next steps.
Where goods need to be returned as a result of a confirmed delivery error, damage in transit or other valid claim accepted by the Seller, the Seller will arrange or reimburse reasonable return carriage costs as appropriate.
Failure to notify the Seller within 48 hours may affect the Seller's ability to investigate or pursue a claim with the carrier and may limit the Seller's liability for associated losses or costs to the extent permitted by law.
The Seller will not be liable for loss of earnings, business interruption or other consequential losses arising from damaged, incorrect or missing goods, except to the extent that such liability cannot lawfully be excluded or limited.
Faulty Goods
Where a fault develops during the applicable manufacturer's warranty period, the Buyer must contact the Seller and provide details of the fault.
The Seller will assess the goods and, where a manufacturing fault is confirmed, will offer an appropriate remedy which may include repair or replacement, subject to the applicable warranty, these Terms & Conditions and the Buyer's statutory rights.
Where the fault or its cause is not immediately apparent, the Seller reserves the right to send the goods to the manufacturer or an appropriate specialist for testing and assessment.
The manufacturer's or specialist's assessment may be required before a repair, replacement, credit or refund can be authorised.
The Seller will notify the Buyer of the outcome of the assessment and the options available.
If testing establishes that there is no manufacturing fault, or that the fault has resulted from misuse, accidental damage, incorrect installation, improper maintenance or another cause not covered by the applicable warranty, the goods may be returned to the Buyer at the Buyer's cost, normally at the Seller's standard delivery charge.
Nothing in this section limits any statutory rights or remedies available to the Buyer that cannot legally be excluded or restricted.
Furniture and Equipment
Most furniture and equipment items are built to order, custom-built or specially sourced and are therefore subject to specific cancellation and return conditions.
Orders for furniture and equipment cannot normally be cancelled more than 5 working days after the order has been placed.
The Seller may, at its discretion, agree to accept a cancellation or return outside this period. Where accepted, the Seller may apply a reasonable cancellation, restocking or administration charge of up to 20% of the value of the goods, together with applicable delivery or collection costs.
The cost of delivery for unwanted furniture orders will be deducted from any refund issued.
Furniture or equipment that has been specially manufactured, customised, configured or ordered specifically for the Buyer may not be eligible for cancellation or return.
These provisions do not affect any statutory rights that cannot legally be excluded or restricted.
Returns and Refunds
All returned goods are subject to inspection upon receipt.
Where a return is accepted, any refund will be calculated according to the condition of the goods, the reason for return and any applicable charges under these Terms & Conditions.
Refunds for accepted unwanted or unsuitable returns will normally be processed within 7–10 working days following receipt and inspection.
The Seller reserves the right to deduct applicable delivery, collection, restocking or handling charges where permitted under these Terms & Conditions.
Manufacturer's Warranties
Where goods are supplied with a manufacturer's warranty, the warranty period will commence from the original date of purchase.
Where a product is replaced under warranty, the replacement product will not receive a new warranty period. The replacement will remain covered by the original warranty, which continues to run from the original purchase date, unless the manufacturer expressly provides otherwise.
Colour, Finish and Product Representation
Colours and finishes displayed on computer monitors, tablets and mobile devices may vary from the actual product.
Where colour or finish is important, the Buyer should request a physical colour swatch before placing an order where swatches are available.
The Seller cannot accept the return of goods solely because the colour or finish differs from the Buyer's expectations where the goods supplied correspond with the colour or finish ordered.
Shortages & Damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 48 hours of receipt of goods.
Customs For Overseas Orders
When ordering goods from HOF Beauty Limited for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs clearance must be paid by you; HOF Beauty Limited has no control over these charges and cannot predict what they may be. If you are ordering goods from outside the United Kingdom, it is your responsibility to comply with all the laws and regulations in the country in which you are receiving the goods.
If you refuse to pay the charges levied by customs and excise or the delivery is unsuccessful and the goods are returned to us then you will be liable for the return shipment fees and these will be deducted from any refund due. As from 1st January 2021 there may be additional customs fees to pay for customers within the EU and Northern Ireland. These fees are levied by your local customs and must be paid directly to them in order for your goods to be released.
Please note all electrical items are supplied, as standard, with a UK 3 pin plug.
Cancellations
Prior to despatch, non-standard items such as furniture or special order items cannot be cancelled. You have the statutory right to cancel your order within 14 days of receipt of your goods. You do not have to give a reason for cancelling, but if you do wish to cancel your order, please notify us by clearly stating your wish to cancel. Once you have notified us of cancellation within 14 days of receipt of the goods, please refer to our returns policy above.
Product Availability
All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfil the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn't guarantee the availability of any item based on stock figures shown. Promotional free items are all subject to availability.
Web Content
All content included on the website is the property of HOF Beauty Limited or our suppliers. All software used on this website is the property of HOF Beauty Limited or our software suppliers. You may not extract or reutilise part of the contents of the website without the written consent of HOF Beauty Limited.
HOF Beauty Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of HOF Beauty Limited. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.
Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of HOF Beauty Limited.
Website Reviews
All customer reviews and testimonials posted to our website are through Google, a third party.
Force Majeure
HOF Beauty Ltd. shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver by suppliers or carriers.
General
All offers are subject to stock availability. The Seller reserves the right to restrict or refuse any order for application of credit at any time. The Seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide, in good faith, are subject to alteration by The Seller without notice.
All colours are as accurate as they can be when displayed on a computer monitor or mobile device. We recommend requesting colour swatches on furniture items where available. Returns due to incorrect colours ordered cannot be accepted.
Call Monitoring
In order to maintain the highest standards of customer service and to help with the training of new staff, we sometimes monitor and record calls.
Company Details
HOF Beauty Limited is a company registered in England and Wales (registration No. 04160698).
The registered office address:
HOF Beauty Ltd is a trading name of House of Famuir Limited.
Unit 3-5 College Farm, Duloe, St Neots, Cambridgeshire, PE19 5HQ
VAT number: 789 0719 76
Guarantee
All items are guaranteed according to the individual manufacturer's warranty. Warranty covers manufacturing defects under professional use and does not cover damage caused by accident, misuse, neglect, normal wear and tear, or unauthorised modifications. Any faulty items which are still under the manufacturer's warranty must be reported and sent back for inspection, once the goods are received back, we will determine whether the item(s) can be repaired, if this is not the case then a replacement will be issued. If we are unable to either repair or replace the item(s) then a full or partial refund may be issued. This process can take between 10-14 days; there are exceptions to this policy due to hygiene reasons - see exclusions. All glass items are specifically excluded from this guarantee.
Our warranties run from the initial date of purchase, if we have made the decision to replace a product that is still under warranty then this does not mean that you receive a new warranty when you receive a replacement. In essence the contract that you make at the time of sale, which includes the warranty, is formed at the time when you paid the money. Issuing a replacement is something that occurs under the original agreement and it does not mean that you receive a new warranty. Therefore, it is important to be aware that your original warranty will expire on the original purchase, rather than the clock being re-set on the warranty at the time when your item is replaced.
REM Products - these products come with a years' warranty which covers the cost of any replacement part and any labour costs incurred. In addition to this some REM products have an additional two year warranty. The additional warranty covers parts only for the remaining two years.
If you have a problem with an REM product that is covered under the three year warranty please contact our Customer Service Team and they can request a call to an REM engineer who will diagnose the fault but there would be a £75 call out fee, this covers the call out and first hours' labour, any hour after that would be charged at £40 per hour.
Jurisdiction
These terms and conditions and all contracts entered into under them are governed by and are to be construed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the Courts of England and Wales in relation to any contract entered into under these terms and conditions.
Retention of Title Clause
1. The risk in all goods passes to The Buyer upon delivery but title in the goods remains vested in The Seller and shall only pass from The Seller to The Buyer upon full payment being made of all sums (due on whatsoever account or grounds) to The Seller.
The Buyer agrees, prior to the payment of the whole price of the goods, The Seller or appointed agents may enter The Buyers premises to collect such goods should The Seller request. Prior to such payment, the Buyer shall keep the goods separate and identifiable for the purpose and return the goods to The Seller should The Seller request.