Shipping policy
Delivery Charges
UK Mainland Delivery
The standard delivery charge is £4.95 plus VAT for delivery to mainland UK.
Orders placed online with a value of over £75 excluding VAT qualify for free standard delivery to UK mainland delivery addresses.
Standard delivery is 2–3 working day service.
Pallet delivery for large or heavy items is a 3-5 day service.
Orders with a value of £75 or less excluding VAT will be charged the applicable standard delivery charge. Additional charges may apply where delivery requirements fall outside the standard delivery service.
Northern Ireland, Islands, Highlands and Other Areas
For deliveries to Northern Ireland, the Channel Islands, offshore islands, the Highlands and Scottish Islands, the standard delivery charge is:
- £15 plus VAT for orders under £150 excluding VAT.
- Free standard delivery for orders over £150 excluding VAT.
Free delivery for orders over £150 does not apply to large or heavy items requiring additional or specialist delivery arrangements beyond the standard 2–3 working day service.
Where additional carriage charges apply, these will be quoted and confirmed before dispatch. We will contact you with the applicable carriage charge and give you the option to accept and proceed with the order or decline the additional charge and cancel the order.
Standard Delivery
Standard delivery is normally provided using a 2–3 working day service.
For UK mainland delivery addresses, orders over £75 excluding VAT qualify for free delivery, including standard pallet delivery for large or heavy items (pallet deliveries are 3-5 days)
For orders of £75 or less excluding VAT, the applicable standard delivery charge will be applied.
Delivery times are estimates and are not guaranteed. Delivery may be affected by stock availability, transport delays, bank holidays or circumstances outside the Seller's reasonable control.
Next Working Day Delivery
Next working day delivery is available at a charge of £6.95 plus VAT.
Where an order is received, fully completed and payment has been taken before 2pm GMT, Monday to Thursday, we will aim to deliver the order on the next working day.
Next working day delivery:
- Is available to most parts of mainland UK only.
- Applies only to items that are in stock.
- Does not apply to items sent directly from a supplier.
- Does not apply to large or heavy items requiring pallet delivery.
- May not be available to certain UK postcodes.
Please contact Customer Services if you require confirmation that next working day delivery is available to your address.
Delivery times are estimates and are not guaranteed. Delivery may be affected by stock availability, transport delays, bank holidays or circumstances outside the Seller's reasonable control. The Seller accepts no responsibility for delays caused by the carrier or circumstances beyond its reasonable control.
Orders placed for next working day delivery immediately before a bank holiday will normally be delivered on the next working day. However, next working day delivery cannot be guaranteed following a bank holiday or bank holiday weekend.
Delivery Times and Delays
The Seller will make reasonable efforts to dispatch goods within the delivery timeframe stated at the time of order. Any delivery times provided are given in good faith and are estimates only and do not constitute a binding delivery commitment, unless expressly agreed otherwise in writing.
Some furniture and equipment orders may take 6–8 weeks to deliver. Special-order items may take up to 14 weeks or longer where advised at the time of order.
The Seller accepts no responsibility for delays caused by carriers, suppliers or events outside its reasonable control.
Additional handling or delivery charges may apply where a parcel needs to be re-dispatched or delivered again due to circumstances outside the Seller's control.
Safe Place Deliveries
Where you have requested or authorised your order to be left in a designated safe place, the Seller is not responsible for any loss, theft or damage to the parcel or its contents after delivery has been made to that location.
By requesting delivery to a safe place, you accept responsibility for the parcel once it has been left at the designated location.
Changes to Delivery Addresses
For security and fraud-prevention purposes, delivery addresses cannot be changed by the customer after payment has been taken.
If you need to amend your delivery address after placing an order, please contact Customer Services. We will confirm whether the change is possible.
For orders paid for using PayPal, we are unable to change the delivery address after the order has been placed.
Large and Heavy Items
For the purposes of these delivery terms, large and heavy items are items that require delivery by pallet using a 3-5 working day service.
These items include, but are not limited to:
- Beauty beds
- Pedicure chairs
- Nail desks
- Other large or heavy furniture and equipment
This list is not exhaustive. If an item requires pallet delivery, this will be confirmed at the time of order.
For UK mainland delivery addresses, pallet delivery is free for orders over £75 excluding VAT, provided the order can be delivered using the standard 3-5 working day pallet service.
For orders of £75 or less excluding VAT, the applicable pallet delivery charge will be confirmed before dispatch.
For deliveries outside mainland UK, including Northern Ireland, the Channel Islands, offshore islands, the Highlands and Scottish Islands, additional carriage charges will apply depending on the item and delivery location.
Where additional carriage charges apply, these will be quoted and confirmed before dispatch. We will contact you with the applicable carriage charge and give you the option to accept the charge and proceed with the order or decline the additional charge.
Delivery Signatures
Where a delivery requires a signature, customers should ensure that someone is available to receive the goods.
If you request that goods are left in a designated safe place and no signature is obtained, the Seller will not be liable for any subsequent loss or damage once the goods have been delivered to that location.