Customer Support

Established in 1977, HOF Beauty has been proudly supplying professional beauty and salon products to the trade for almost 50 years.

We believe in providing a personal service and building lasting relationships with our customers. We carefully select the brands we work with, choosing only products we trust to deliver exceptional quality, performance and value for beauty professionals.

Over 30 years ago, we launched SkinMate, our own professional beauty brand, which has become a trusted favourite within the industry. Today, SkinMate continues to support beauty therapists with reliable, results-driven products, equipment, and salon furniture.

We are also the exclusive UK distributor of Apilus electrolysis technologies, the world's leading permanent hair removal systems.As recognised electrolysis specialists, we provide free training with every Apilus machine purchase and offer a range of CPD courses to help professionals develop their skills and grow their businesses.

Whether you're an established salon, clinic, training provider or independent therapist, our goal is simple: to provide expert advice, trusted brands, and outstanding customer service that helps your business succeed.

Do you offer free delivery?

Yes. We offer free standard UK mainland delivery on orders over £75 ex VAT. Orders below this value are subject to our standard delivery charge of £4.99 ex VAT.

 

How long does delivery take?

Standard delivery typically takes 2-3 working days. Next-day orders placed before 2pm Monday to Thursday will typically be delivered the following day. Large furniture and equipment delivered by pallet usually take 3-5 working days, while some specialist items may take longer.

 

Can I change my delivery address after ordering?

For security reasons, delivery addresses cannot usually be changed once payment has been processed. Please contact our customer service team as soon as possible if you need assistance.

 

Can I cancel my order?

Standard orders may be cancelled before dispatch. Furniture, special-order items and other non-standard products may not be eligible for cancellation once processing has begun.

 

Do you ship internationally?

We can deliver certain products to selected locations outside the UK. Please note that import duties, taxes and customs charges may apply and are the responsibility of the customer. International orders cannot be placed on our website. For more information please head to our International Exports page.

How long do refunds take?

Approved refunds are usually processed within 7-10 working days following receipt and inspection of the returned goods.

 

Why can't some beauty products be returned?

For hygiene and safety reasons, certain items cannot be returned once opened, including products such as tweezers, epilation needles, cuticle nippers and nail files.

 

Can I return unwanted products?

We may accept returns of unwanted or incorrectly ordered items within 14 days of delivery, provided they are unused, in resalable condition and in their original packaging. Delivery charges are non-refundable.

 

How do I return an item?

To request a return, please complete our Returns & Claims Formand wait for a Returns Number to be provided before sending items back. Returnsreceived without a valid Returns Number may not be processed.

 

What should I do if an item is missing from my order?

Any shortages or missing items should be reported within 48hours of delivery. Our team will investigate and advise on the next steps.

 

What should I do if my order arrives damaged?

Please inspect your order as soon as possible and notify us within 48 hours of delivery if any items are damaged. Photographs may be requested to help us investigate the issue.

Do you sell spare parts and accessories for any items?

We do hold spare parts and accessories for some of our items, including furniture, equipment, and machines. If the product you need is available on our website, it will be found in the same category as the product itself. For example, for a spare facial steamer jar, this can be found in theSteamers section.

For any other products not listed on our website, please contact our Customer Service team on 01480 404 200, 9am 5pm Monday to Friday or email us info@hofbeauty.co.uk.

 

Are product images representative of the actual item?

We make every effort to ensure our product images accurately represent the items we sell. However, manufacturers may occasionally update packaging and furniture colours and finishes can vary depending on screen settings and display devices. If you have any questions about a specific product, please contact our team before ordering.

 

Do I need professional training to purchase treatment
products?

We are a trade-only supplier and customers must confirm they are a qualified beauty or aesthetics professional before purchasing. Many treatment products and equipment are designed for professional use and should only be used by trained individuals to ensure safe and effective application.

 

Do your furniture products come assembled?

Most of our furniture requires some assembly upon delivery. Full assembly instructions are included with the product to help make the process as straightforward as possible.

 

Where can I access Safety Data Sheets (SDS)?

If you require a Safety Data Sheet (SDS) for a product, please contact our customer service team via email at info@hofbeauty.co.uk. We will be happy to provide the relevant documentation where available.

 

Where can I find product instructions?

Where available, product instructions, downloadable guides and usage information can be found on the relevant product page. If you cannot find the information you need, please contact our team via email at info@hofbeauty.co.uk and we will be happy to assist.

 

Do your products come with a warranty?

Many products are covered by a manufacturer's warranty against manufacturing defects. Warranty terms vary by brand and product type.

 

Are all electrical products supplied with UK plugs?

Yes. Electrical products are supplied with a standard UK 3-pin plug unless otherwise specified.

Can I finance my salon equipment purchase?

When shopping on the website, selected payment options maybe available through PayPal, including Pay in 3 and Pay Later, subject toPayPal's eligibility criteria and terms. High-value purchases, including Apilus devices, are available on a 0% finance plan subject to eligibility. For more information, please visit our Finance page or speak to your dedicated sales representative.

 

Who can purchase from HOF Beauty?

HOF Beauty is a trade-only supplier for beauty and aesthetic professionals. Customers are required to confirm their professional status when placing an order.

 

Can students purchase professional products?

Yes, students can purchase products from HOF Beauty when they are being used as part of professional training or within a formal educational setting. Please note that some products are restricted to Level 3qualified professionals and above, which will be clearly indicated on the product page.

 

Is VAT included in product prices?

No, VAT is not included in our displayed product prices. Asis standard practice within the professional beauty industry, VAT is added at checkout where applicable.

 

Is there a minimum order value?

No, there is no minimum order value. However, we do offer free delivery on orders over £75 ex. VAT.

 

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for eligible businesses. If you are interested in opening a wholesale account, please contact our team to discuss your requirements on 01480 404 200 or via email info@hofbeauty.co.uk.

 

Can I order by phone?

Yes, our team is happy to assist with orders over the phone. However, we encourage customers to order online wherever possible, as it's the quickest and easiest way to browse products, check product availability, and manage your account. If you’d like to order by phone, please call us on 01480 404 200, 9am-5pm Monday to Friday.

Do you offer professional training courses?

Yes, we offer in-person continued professional development courses for qualified beauty professionals seeking to up skill and broaden their knowledge. You can view our available courses here.

In addition, we offer training to our Anesi Lab Partners both in-person and online. Anesi Lab Partners interested in booking training should get in touch with their account manager or our dedicated Anesi Lab trainer.

 

Are your courses accredited?

Yes, our electrolysis courses are accredited by HABIA an our Electrocautery and Microneedling & Chemical Peels courses are accredited by ABT.

 

What qualifications do I need to attend training?

Each course has pre-requisites listed on the specific course page. If you have any questions, please contact our team via info@hofbeauty.co.uk.

 

How do I book a training course?

You can book a training course via email, phone, or by checking out on the relevant course page on our website.